1. Define where you work
Set your starting point, a geographic radius and a maximum driving time. Both the radius and time limit constrain normal availability. An out-of-area address can produce an exceptional request for you to accept or decline.
2. Set a simple surcharge
Choose free travel up to a road distance, up to a journey duration, or always included. The threshold itself is included: with 15 km or 20 minutes, the flat surcharge applies only above the selected threshold. These rules concern the journey from your starting point to the client and are included in Essential. Your allowed service area remains a separate rule.
Waive travel when you are already nearby
Optionally, the surcharge is waived when the journey from your previous appointment that day stays within the included limit. Those slots are highlighted on your page: clients pick them more readily, which groups your appointments. The price is fixed at booking, even if that previous appointment is later cancelled.
3. Show the total before booking
Illustrative example: a €60 service, 10 km included and an €8 surcharge. At 8 road kilometres the total is €60. At 14 road kilometres, within your allowed area, it is €68. Travel time also affects which appointment slots are available.
Road distances, and traffic checked before you leave
Distances and durations offered at booking use the road network, without current traffic. With Serenity, the journey is checked again with live traffic before each trip to a client: if it gets at least 5 minutes longer, you are told to leave earlier. If a route cannot be verified, the application does not replace it with a made-up duration. A surcharge shown in a booking is not, by itself, a formal accounting invoice.
Try a travel charge example
An illustration of the flat surcharge for an address inside your service area. In the application, distance is calculated on the real road network.