From the app or the website
- Sign in to your professional space, in the GetAllDone Pro app or on getalldone.app.
- Open Settings, then My account, then “Delete my account”.
- Review the summary (cancelled appointments, refunds), then confirm by typing your account's email address.
What happens right away
- Your booking page is taken offline and you are signed out of all your devices.
- Your upcoming appointments are cancelled; your clients are notified and refunded what they paid.
- Unused gift cards are refunded to their buyers, pro rata of the remaining sessions for a partly used package.
- Your sign-in identity is deleted.
What happens to your data
Your data (profile, services, client records and messages, calendar, reviews) is erased within 30 days. This delay lets cancellation notices go out and refunds complete.
Payment records (amounts, dates, transaction references) are kept for 10 years to meet accounting obligations, without your clients' contact details. Your Stripe account is not closed: you manage it directly with Stripe, and it will be offered again if you create a new space with the same email address.
Without access to your account
If you can no longer sign in, email confidentialite@getalldone.app from your account's address asking for its deletion. We verify your identity and delete the account within one month.